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Vitasalus/Equinox Products is a proud member of the water filtration/treatment industry respected WQA with website: http://www.wqa.org...click here for details.


Warranty Policy & Limitations - Water Filtration Systems 

 
Warranty Policy and Limitations 100% Satisfaction Guarantee Return Policy
 
Because of the high-quality materials and workmanship that goes into every water filter, filtration, treatment or conditioning system, we confidently extend the following industry-leading, satisfaction-guaranteed warranty on our water system products:
 
PureMaster™ and FluorideMaster™ water systems:
PureMaster and FluorideMaster systems are backed by the following warranty:
  •  10-year defect-free warranty on materials and workmanship involving the NSF® certified tank and tank head components; and
  •  Lifetime prorated warranty on the NSF® certified system media of:  3 years for the V-300;  5 years for the V-500; 7 years for the V-700 & V-750;  and 4 years for the FluorideMaster (DOP 4/2012 & after).
 
HardnessMaster™:
   ·  3-Year defect-free warranty on materials and workmanship.
 
ArsenicMaster™, MetalMaster™, and all of our other water systems:
   ·  1-Year defect-free warranty on materials and workmanship; and
  
·  Lifetime prorated warranty (based on advertised life of filter).

There are no forms or warranty cards necessary from our customers as warranty registration is automatic and begins on the day our customers receive their product.

 

100% Satisfaction Guarantee

HardnessMaster™

PureMaster™ V-Series™ (V-300™, V-500™ & V-700™) and V-750™
Premium Whole House Water Filtration Systems

(V-300: 3yr/300,000gal capacity;  V-500: 5yr/500,000gal capacity;  V-700: 7yr/700,000gal capacity;  and V-750: 7yr/750,000gal capacity)

Equinox Premium Whole House Water Filtration System
(3yr/300,000gal or 5yr/400,000gal capacity)

FluorideMaster™

ArsenicMaster™

MetalMaster™

All other Water Filtration, Treatment & Conditioning Systems

 

PureMaster™ V-Series™ (V-300™, V-500™ & V-700™) and V-750™ Premium Whole House Water Filtration Systems
(V-300: 3yr/300,000gal capacity;  V-500: 5yr/500,000gal capacity;  V-700: 7yr/700,000gal capacity;  and V-750: 7yr/750,000gal capacity):

All PureMaster™ V-Series™ (V-300™, V-500™ & V-700™) and V-750™ Premium Whole House Water Filtration System purchases come with our industry-leading, 6-month 100% satisfaction guarantee since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after properly installing and using your PureMaster™ V-Series™ (V-300™, V-500™ & V-700™) and V-750™ Premium Whole House Water Filtration System, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Click here for return policy details
 
Equinox Premium Whole House Water Filtration System
(3yr/300,000gal or 5yr/400,000gal capacity):
CONSUMER NOTICE:  Please click on the link below for important warranty update on our Equinox Premium Whole House Water Filtration Systems with 3yr/300,000gal or 5yr/400,000gal capacities.
Equinox Premium Whole House System Warranty Update
All Premium Whole House Water Filtration System purchases come with our industry-leading, 6-month 100% satisfaction guarantee since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after properly installing and using your Premium Whole House Water Filtration System, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Click here for return policy details

FluorideMaster™: 
All FluorideMaster™ purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after
properly installing and using your FluorideMaster™ system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Click here for return policy details

ArsenicMaster™: 
All ArsenicMaster™ purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after
properly installing and using your ArsenicMaster™ system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
Click here for return policy details

MetalMaster™: 
All MetalMaster™ purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after properly installing and using your MetalMaster™ system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.

Click here for return policy details

HardnessMaster™: 
All HardnessMaster™ purchases come with an industry-leading, 100% satisfaction guarantee of 6 months since we're so confident about its high-quality materials, workmanship, and performance.  In fact, if you're not completely satisfied after properly installing and using your HardnessMaster™ system, call us within 6 months of delivery, and we'll give you a 100% refund plus pay for return shipping.
 
Disclaimer:
Since our 6-month 100% satisfaction guarantee also includes a performance guarantee, we respectfully require our customers to properly install and use the HardnessMaster™ for at least ninety (90) days before returns may be authorized.  This is to ensure customer satisfaction regarding the HardnessMaster™ water conditioning system performance, which often requires considerable descaling (i.e., gradual reduction of existing limescale buildup) from the piping system and water appliances (i.e., water heater, dishwasher, etc.).  It is also important to understand that the HardnessMaster™ does not remove beneficial minerals such as calcium and magnesium from your source water, and, it does not address iron related water conditions.
Click here for return policy details

All other Water Filtration, Treatment & Conditioning Systems: 
All other systems come with a 100% satisfaction guarantee of one (1) month.  If you're not completely satisfied with your system, call us within one (1) month of delivery, and we'll give you a 100% refund.
Click here for return policy details

 
No product may be returned directly to Vitasalus/Equinox Products without first contacting a Vitasalus/Equinox Products Customer Service Representative for a Return Material Authorization (RMA) number.  If it is determined that the product may be defective, you will be given an RMA number and instructions for product return.  An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense.

For returns that don't qualify for our 100% satisfaction guarantee due to improper installation, improper use and/or
neglectful damage, a restocking fee/charge of 15% will be assessed within 30 days, 30% within 60 days, and no refund/credit after 60 days unless stated otherwise for water filtration units, otherwise, NO EXCEPTIONS.  After a RMA has been issued by a Vitasalus/Equinox Products Customer Service Representative, product must be returned freight pre-paid, in original unopened box(s) and in resale condition.

Vitasalus/Equinox Products will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer.  We cannot and will not be responsible for a recommended solution that falls short resulting from lack of information/disclosure by the customer.  Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful.  However, as always, we are committed to positively work with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable options available.

Under no circumstances will Vitasalus/Equinox Products financially cover or be responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.
 
HardnessMaster, PureMasterV-Series, PureMasterV-300, PureMasterV-500, PureMasterV-700, V-300, V-500, V-700, PureMaster V-750, V-750, FluorideMaster, MetalMaster, ArsenicMaster and Vitasalus are trademarks owned by Vitasalus, Inc.(formerly Equinox Products, LLC)  
 

 
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